Privacy Policy – Dopamine

At Dopamine Herbal Wellness, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website or purchase our herbal wellness products.

1. Information We Collect

We collect information necessary to provide you with an efficient, safe, and personalized shopping experience:

Personal Information: When you make a purchase, create an account, or contact us, we collect your name, shipping address, billing address, email address, phone number, and state/pincode.
Payment Information: Payment transactions (UPI, Net Banking, Debit/Credit Cards) are processed securely through certified third-party payment gateways. Dopamine Herbal Wellness does not store or process your raw payment credentials, card numbers, or UPI PINs on our servers.
Technical & Usage Data: We automatically collect standard technical details when you browse our site, including your IP address, browser type, device information, operating system, pages viewed, and access times.

2. How We Use Your Information

We use the information we collect to:

Process, fulfill, and deliver your orders pan-India.
Send order confirmations, shipping updates, and tracking links via SMS, WhatsApp, or email.
Provide customer service and address inquiries or return requests.
Improve our website layout, product offerings, and customer experience.
Send optional promotional offers, newsletters, and wellness updates (you can opt out at any time).
Comply with applicable legal, tax, and regulatory obligations under Indian law.

3. Data Sharing and Third-Party Services

We do not sell, rent, or trade your personal information to third parties. We only share necessary data with trusted service providers who assist in operating our business:

Logistics & Delivery Partners: Third-party courier and logistics services to ship and deliver your products across India.
Payment Processors: Secure payment gateway providers to process online payments safely.
IT & Analytics Providers: Service providers that help us maintain website security, host data, and analyze site performance.
Legal Requirements: We may disclose your information if required to do so by Indian law, court order, or government regulation.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, remember your cart items, and understand how visitors interact with our site. You can adjust your browser settings to decline cookies, though some features of the website may not function properly as a result.

5. Data Security

We implement reasonable technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure.

6. Your Data Rights & Choices

Access & Update: You may log into your account at any time to review or update your personal details.
Opt-Out: You can unsubscribe from our marketing emails or SMS messages at any time by clicking the “Unsubscribe” link or contacting customer support.
Account Deletion: You may request the deletion of your account and personal data by contacting us, subject to necessary record-keeping required for accounting and regulatory compliance.

7. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updated versions will be posted on this page with an updated revision date.

8. Grievance Officer & Contact Details

In accordance with the Indian Information Technology Act, 2000, and the Digital Personal Data Protection (DPDP) Act, the contact details of our Grievance Redressal Desk are provided below: